XMAS LAST POSTAGE DATES
Please make sure you get your orders in before these dates to ensure delivery well before XMAS.
U.K - TUESDAY Dec 21st
EUROPE - FRIDAY Dec 17th
NORTH AMERICA - THURSDAY Dec 16th
REST OF WORLD - TUESDAY Dec 14th
COVID 19- SHIPPING
Shipping may take longer than usual during this time. We will do our best to keep you updated as to length of time.
Standard Delivery UK:
Orders will be delivered within 1-3 working days (Mon-Fri).
Orders placed after 2pm (GMT) may take an extra day's delivery.
UK Delivery Options
Standard Delivery UK (DPD FREE)
Fully tracked and signed for service within 1-3 working days. You will receive an email / text message informing you of the estimated delivery date and time within a 1-hour window. If you are unable to sign for the delivery then there is the option to reschedule or leave with a neighbour. A calling card will be left to re-arrange if the delivery is unsuccessful.
Deliveries Outside the UK
Standard Delivery EU
Fully tracked and signed for service 1-4 working days. If you are unable to sign for the delivery then there is the option to reschedule or leave with a neighbour. A calling card will be left to re-arrange if the delivery is unsuccessful.
Standard Delivery Worldwide
Fully tracked and signed for worldwide service 2-5 working days. If you are unable to sign for the delivery then there is the option to reschedule or leave with a neighbour. A calling card will be left to re-arrange if the delivery is unsuccessful.
Please note: All parcels require a signature and therefore cannot be delivered to a PO BOX.
Returns
In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include the completed returns form stating the reason for your return and what you wish to do - exchange or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. PATAPACA will cover the cost of dispatching exchanged items.
Refunds will be credited to your original method of payment.
If you have purchased via the web or store and are unable to return it, please email hello@patapaca.com.
We will be more than happy to help you.
Returns by Post
If you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL or DPD, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.
Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Returns Address
PATAPACA
Unit 2
Martland Park
Hillridge Rd
Wigan
WN5 0LS
Returns policy for sale items
Sale items cannot be refunded.
Statutory Rights
Your statutory rights are not affected by our return policy.
We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Duties
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.